Patient Care Journey

Elevating Care by Providing an Exceptional
Patient Experience

We work hard to make sure that each patient experience is safe, compassionate, and tailored to the patient’s needs, ultimately leading to improved satisfaction, better outcomes, and greater trust in your healthcare system.

The Patient Journey

Patient enters in-home advanced care program through the Emergency Department, Observation Unit, Inpatient Unit, or Specialty Practices

Patient qualification score flags patient for potential enrollment in home-based acute or post-acute care

Clinical team completes chart review and assesses patient to confirm program eligibility

In-hospital liaisons coordinate with patient and local hospital provider

Local hospital provider refers patient to the program

Nurse creates patient’s care plan and orders, and then coordinates with regional care team

Community paramedic or nurse visits patient’s home to set up equipment and perform home check

Community paramedic provides instruction and medications and coordinates with virtual provider

Nurse or community paramedic visits patient (based on clinical need) to deliver in-person care

Virtual hospitalists oversee care

Care team visits patient for needed imaging, infusion, labs, and therapy services

24/7 virtual care team oversees biometric monitoring, delivers digital surveillance

Virtual nurse identifies any clinical decompensation and works with provider to identify plan and dispatch care

After patient is discharged from program, care plan is carefully transitioned to original care team

Coordinate any necessary additional continuing services

Care Types

Alternative for patients who would otherwise be admitted to the hospital.

At-home alternative to traditional hospital stay
Transferred to home from ED or from inpatient within first 24 hours of admit

Patients can finish their hospital stay at home and transition to any continuing care.

Early discharge to home for certain patients requiring IP or post-acute care
Discharged within 3-4 days of index admit

Alternative for hospitalized patients who would otherwise be discharged to a skilled nursing facility (SNF).

At-home replacement for certain patients otherwise discharged to traditional SNF
Discharged within 3-4 days of index admit

Inbound Health has a lasting impact on patient care

Explore Patient Stories

Patient Advantages

Patients often recover more quickly when they are in a familiar environment such as the home.

Patients are more mobile and spend less time in bed when they are at home.

Patients receiving care at home report higher satisfaction rates than those receiving in-patient care.

Patients are less likely to return to the hospital after completing a home care episode.

Patients recovering at home can spend more time with family and friends.

Patients receive an equivalent level of care as they would if they were hospitalized, but with no additional cost.

Proven ROI

Reduces total cost of care.

Reduces avoidable hospital readmissions.

Frees up hospital and skilled nursing facility beds for patients with more critical needs.

Helps healthcare systems allocate resources more efficiently.

Wondering how to create a patient care journey like this?

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